#I♥OSUIT: Shadow Rider

#I♥OSUIT: Shadow Rider

Shadow Rider, Service Desk Technologist at OSUIT

Where are you from?

I am from a small town located in Southern Oklahoma known as Tishomingo. Tishomingo is one of those places that you didn’t do something without everyone knowing about it. The heartbeat of our town is the Pride of Little Dixie. We were known as the Tishomingo Indians. If your neighbor down the street knew you were working on a project, which could be anything from working on a car to roofing a house, you can bet they were there to roll up their sleeves and lend a hand. Everyone is always welcome in Tishomingo, it doesn’t matter where you’re from or who you are!

 What do you do here at OSUIT?

I am a Service Desk Technologist here at OSUIT. If any faculty or staff member have issues with any technology that they are working with, I serve as the first point of contact for the Technology Services department. It is my job to troubleshoot the issue that is presented to me, as much as possible. While troubleshooting, I handle all the documentation about the issue I am presented with. I am responsible for providing assistance to individuals that may be having difficulty with the technology they are working with.

Tell me a little about your experience with the university so far?

I had the opportunity to enroll as a student at OSUIT back in the fall of 2007. I made many connections and lifelong friends along the way. I learned that OSUIT is not just about the students coming to get an education, but you also build a lifelong relationship with the campus itself. Faculty and staff’s care for a student is so much deeper than that. I try to implement that same principle in my work and provide support to all the staff and faculty here so that in turn they can provide the same experience that I had to all OSUIT students. I am proud to be a part of a university that instilled so many good core values in me long ago.

 What’s been the best thing about working here?

I would say the best thing about working at OSUIT would be the family atmosphere. I have learned that it doesn’t matter what department you are in, if someone can lend a hand to you, they will gladly do so. I don’t know of anyone here that would rather keep their own shirt on their back, rather than give it to someone that needs it more than they do. At the end of the day, we all watch out for each other here.

What do you wish more people knew about OSUIT and the role you play here?

I wish more people knew the heart everyone puts into OSUIT. It’s not just about increasing numbers or passing students along until his or her graduation day. It’s about the willpower that’s here, to step out and go above and beyond for anyone that is a part of this university, or even if they are not.

I wish I could show the entire campus all I provide in a day's work, and I wish I could share the satisfaction that a day's work brings me, when I have helped that instructor, who is panicking because their machine wouldn’t boot minutes before a big presentation, or that staff member that cannot get a printer to print a big job.

I know what I do is needed here at OSUIT, but I don’t think it’s an understatement when I say I need my job in my life as well.

What’s your favorite spot on campus?

My favorite spot on campus has to be the Cowboy Café. You see I like to eat, and those folks over there know how to whip up some good groceries. I also like the fact that when I go there, I am probably going to run into someone I know, and I always enjoy striking up a conversation.

It’s also nice to go there and just listen sometimes when students are talking about what they are doing in their classes. I find that the most interesting because most of those young students are just hitting that turning point in their lives.

You never know, I may get the chance to share my story with a student who really needs it.

What would you tell someone who was thinking about attending or working OSUIT?

If you are thinking about attending OSUIT, then come on in!

The doors are open, and I promise you that you will have an experience that you will never forget, and it will stick with you for life. Don’t let the “I’ll think about it” become “Well I should have.”

You only live once, so why not try a little orange on and check us out!

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