Through this course, learners explore practices and models that promote positive and continuing relationships with internal and external customers, with emphasis on organizations exceed customer expectations. 

This course teaches the application of strategies and the transition to a contemporary front-line leadership role including day-to-day operations, analysis, delegation, controlling, staffing, leadership, problem solving, team skills, and training.

Provides a better understanding of human behavior as related to interpersonal relations on the job. Lays a foundation of human behavior to create strategies for effective communication.

Learners investigate contemporary issues to develop the reasoning and analytical skills essential to the application of problem solving and decision making.

Through this course, learners will gain an advanced understanding of organizational and behavioral dynamics in contemporary professional environments, as well as develop and enhance their own organization and leadership skills.

This course is intended for executives, leaders, consultants, human resource managers, and advisors. In this course students will learn how to identify culture change opportunities, how to tie culture change opportunities to higher business objectives, and how to implement culture change inter-departmentally or company-wide. 

This course teaches the fundamental skills of working as a team leader and team member, and ways of anticipating, preventing, and coping with challenges of human relations. 

Participants will focus on how they can enhance their skills in dealing with employee problems and opportunities by recognizing employee problems, creating an environment of continuous improvement, and effectively leading their team through coaching.

This course introduces learners to the principles and application of project management techniques with an emphasis on the design and management of business and administrative systems projects. 

A practical problem solving approach to successfully manage finances, financial planning, making investments and financial decisions for the business concern. 

The purpose of this course is to place a focus on core values (ethics) like honesty, integrity, attitude, and personal accountability back in the workplace. It is designed to be an interactive class that includes individual and team based activities.  The class will focus on honesty, integrity, communication, how personal reactions impact work environment, and get employees creating a more positive work environment.

Participants will learn the role of training and development within an organization to ensure sustainability and talent retention. Topics include determining training gaps, the development and implementation of training practices based on needs analysis, evaluating training effectiveness, and talent development.

Participants will learn the role of personnel management in the workplace. This course focuses on theories and methods of recruiting and selecting employees, talent development, performance evaluation, and employee retention. Participants will also learn how to increase employee productivity, by determining the framework for setting expectations, and the conduciveness of effective communication.

Introduction to the strategic approach of planning leadership development solutions that address gaps, identify talent, and create a seamless transition of leadership to promote sustainability throughout the organizational structure.

In this course, learners are taught instructional design skills, facilitation of learning and retention, adult learning principles, platform techniques, classroom set-up and management in order to train more effectively and efficiently.

Participants will learn the fundamentals of relevant laws, regulations, and legal issues related to Human Resource Management practices, and the process of complying with state and federal laws to ensure the legal and ethical integrity of an organization. 

This course teaches negotiation and administration of labor agreements and employee relations in non-union organizations; modes of impasse resolution.

This course is an applied exploration of personal computing in which learners are instructed in system operations and maintenance, Internet technologies and primary desktop applications

This course teaches the fundamentals of word processing, spreadsheet, database, and presentation software for the preparation of written business communications, financial records, charts and graphs, summary reports, and visual communications.

A study of QuickBooks accounting software. Includes general ledger, accounts receivable, accounts payable, billing, payroll, inventory control and fixed assets.