Technology Services

Support Request

For hands-on-support with university owned technology, please contact the OSUIT Service Desk our Single Point of Contact:

Please call 918-293-4700 or e-mail
osuitservicedesk2@okm-kace.osuit.edu between the hours of 7:30 AM and 4:30 PM Monday through Friday.

Suggestions or ideas may also be emailed to  osuitservicedesk2@okm-kace.osuit.edu.

The Service Desk at 918-293-4700 is Technology Service's Single Point of Contact.  All questions, requests for services, or reporting of incidents must be directed to the Service Desk.  Technology Services is dedicated to providing excellence in customer service while delivering administrative and academic technology support to the OSU Institute of Technology campus to promote increased student-learning outcomes for a diverse student population.  

To access software that you might not have on your personal computer when off-campus, virtual desktops can be used with any computer by use of a web browser.  Links can be found at https://desktop.okstate.edu.

For information about Policy and Procedures governing technology on the OSUIT campus and network please see the Technology Services Policy and Procedures page.

OSUIT uses Eduroam authentication to connect to the campus WiFi.  If you have an active O-Key account you can connect to WiFi on our campus as well as a very large number of other university campuses around the globe.  Employees may sponsor and request an OSUGUEST wireless account by the day for guests to campus by calling or emailing the Technology Service Desk.  The sponsoring  employee is responsible for collecting and giving the guest's full name, email address, and phone number to the Service Desk.  A unique username and password will be provided which may not be shared with anyone else.  Each individual will need their own unique login credentials which may not be shared, per OSU and A&M System security policies.

ANNOUNCEMENTS

DUO Multifactor Authentication and an O-Key account  are required in order for students and employees to access network resources.  More information can be found at https://it.okstate.edu/services/multi-factor-authentication/index.html

The FCC has recently announced the Emergency Broadband Benefit Program to assist eligible households with discounted broadband service.  The Emergency Broadband Benefit Program will provide eligible households with discounts of up to $50 a month for broadband service, and up to $75 a month if the household is on Tribal lands.  It also will provide a one-time discount of up to $100 on a computer or tablet for eligible households.  

 Under the law, the Emergency Broadband Benefit Program is open to households that participate in an existing low-income or pandemic relief program offered by a broadband provider; Lifeline subscribers, including those that are on Medicaid or accept SNAP benefits; households with kids receiving free and reduced-price lunch or school breakfast; Pell grant recipients; and those who have lost jobs and seen their income reduced in the last year.

 

Uptime statistics for our campus:

Servers 99.943%
Network uptime 99.995%

 

 

 

 

 

Scope of Technology Services

Technology Services (TS) provides hardware support for approved university-owned technology for which TS has manufacturer support and technologist training. All university microprocessor-based technology purchases must be approved by Technology Services to ensure best value, compatibility, standardization, security, and scalability. Residential Life offers help for student computers in the residence halls. Non-hardware issues can usually be resolved during the first contact by calling the service desk at (918)293-4700 between the hours of 7:30 AM and 4:30 PM Monday through Friday.

Technology Services provides excellent technical support for campus information, network, computer, communications, and cybersecurity technology. While Technology Services approves all microprocessor-based technology purchases, relocation of equipment or installations to or within the walls, floors, or ceilings is done by the Physical Plant or by third party contractors.  For example, although Technology Services approves projector technology, Physical Plant does all the installation and cabling of the projectors because the installation involves altering the buildings, floors, ceilings, or walls.  For relocations, a service request must be placed with Technology Services to rename the device and change its inventory and network location as well as a work order with the Physical Plant to move the equipment.  For inventory and cybersecurity reasons, technology equipment moved without a service request may not work in the new location.  Although Technology Services supports the server technology for programming the digital signage in the campus buildings and the Loop Sign, the support for the outdoor sign hardware and all the support of the 4th street sign is very well supported by the Physical Plant.  To report an issue with outdoor signage, please submit a Physical Plant work order.

For more information on Technology Services refer to the questions in our FAQ or more details about our technology service catalog.