Technology Services

The Service DeskYour Single Point of Contact

For all technology-related questions, service requests, or incident reporting, the Service Desk is your first stop. Reach out to us at 918-293-4700. Our team is dedicated to providing exceptional customer service while delivering cutting-edge administrative and academic technology support, enhancing learning outcomes for our diverse student body.

Virtual Meeting Solutions: Zoom and Microsoft Teams

Zoom at OSUIT: OSUIT uses Zoom as the primary tool for virtual meetings.
- How to Join a Meeting:
  1. Visit https://okstate-edu.zoom.us.
  2. Click "Join" and enter the meeting ID from your invitation, or click the provided link.
  3. Log in using your O-Key credentials.
- Important Notes:
  - Only URLs starting with https://okstate-edu.zoom.us are supported.
  - For additional help, visit the Zoom support page or contact the Service Desk.
Microsoft Teams: OSUIT also provides Microsoft Teams for video chats and meetings. For support, contact the Service Desk at 918-293-4700.

Access Software Remotely

Use virtual desktops to access essential software from any off-campus location. Simply visit https://desktop.okstate.edu to get started.

Campus Wi-Fi and Eduroam Authentication

Connect to the campus Wi-Fi using Eduroam. With an active O-Key account, you can also access Wi-Fi at participating universities worldwide.
Guest Access: Employees can request a OSUGUEST wireless account for campus visitors by contacting the Service Desk. Each guest must have their own unique credentials, per OSU security policies.

Policies and Procedures

For detailed guidelines on technology use and governance, visit the Technology Services Policy and Procedures page.

Technology Announcements

DUO Multifactor Authentication Required: Access to network resources requires DUO authentication and an O-Key account. Learn more here.
Emergency Broadband Benefit Program: Eligible households can receive discounted broadband services and devices through this FCC program. Details are available here.

Technology Services Scope

Technology Services provides:

Hardware support for university-approved technology.
Network, computer, communication, and cybersecurity technology support.
Coordination of equipment moves or installations with the Physical Plant for building alterations.

Service Hours:
Call the Service Desk at 918-293-4700 for assistance, Monday to Friday, 7:30 AM – 4:30 PM.

Digital Signage and Outdoor Displays

Technology Services supports campus digital signage, while outdoor signage is handled by the Physical Plant. Report issues with outdoor signage by submitting a Physical Plant work order.

Uptime Statistics

Servers: 99.943%
Network: 99.995%